Privacy Policy
This Privacy Policy governs the manner in which Hardwood Flooring Outlet Inc. collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.hardwoodflooringoutlet.ca website (“Site”) and through our digital lead forms, including Meta (Facebook & Instagram) Lead Ads.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, place an order, fill out a form, request a quote, respond to a survey, subscribe to a newsletter, or interact with our advertisements and lead submission forms on social media platforms (such as Facebook and Instagram).
Users may be asked for, as appropriate:
Name
Email address
Phone number
Mailing address / Location details
Project or flooring quote requirements
Users may visit our Site anonymously. We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related or quote-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, computer type, operating system, Internet service provider, and other technical information regarding a User’s connection to our Site.
Web Browser Cookies & Analytics
Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Meta (Facebook/Instagram) Lead Ads & Third-Party Advertising
We collect information directly through lead capture forms hosted on social media platforms operated by Meta Platforms, Inc. (including Facebook and Instagram). When you submit a lead form to request a flooring quote, product catalog, or promotion:
Your information is securely transmitted to Hardwood Flooring Outlet Inc. to fulfill your inquiry.
We process this data in accordance with Meta’s Lead Ads Terms and Canada’s Anti-Spam Legislation (CASL).
We do not sell, rent, or trade lead data collected via Meta Lead Ads to third-party brokers.
How We Use Collected Information
Hardwood Flooring Outlet Inc. collects and uses Users’ personal information for the following purposes:
To fulfill quote requests & customer service: Your information allows us to process quote requests, respond to inquiries, and support your flooring project needs effectively.
To communicate via automated marketing sequences: In accordance with Canada’s Anti-Spam Legislation (CASL), if you inquire about a quote or service, we may send you follow-up communications, product updates, and promotional material relevant to your inquiry for up to six (6) months under implied consent rules, or indefinitely if express consent was granted.
To process transactions: We use the information provided when placing an order only to service that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To improve our Site and offerings: We continually strive to improve our website and showroom services based on feedback and user interactions.
Email Marketing & CASL Compliance (Unsubscribe Rights)
If at any time a User would like to unsubscribe from receiving future promotional emails, we provide detailed unsubscribe instructions at the bottom of every email.
Users can unsubscribe at any time by replying directly to any email with the word “UNSUBSCRIBE” or by contacting us using the details below.
Unsubscribe requests are processed promptly in accordance with Canadian privacy and anti-spam standards.
How We Protect Your Information
We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our Site and internal management systems.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with trusted partners and advertisers for the operational purposes outlined above.
We may use third-party service providers and automation tools to help us operate our business, manage communications, or process quotes on our behalf. We only share information with these third parties for those limited operational purposes.
Changes to This Privacy Policy
Hardwood Flooring Outlet Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page frequently for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically.
Your Acceptance of These Terms
By using this Site or submitting your information through our official digital lead forms, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or submit lead forms.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with Hardwood Flooring Outlet Inc., please contact us at:
Hardwood Flooring Outlet Inc.
12 E Main St, Welland, ON L3B 3W3
Website: www.hardwoodflooringoutlet.ca
Phone: (647) 381-1647
Email: info@hardwoodflooringoutlet.ca
Last updated: July 2026